ISO/IEC 20000-1:2018 - Information Technology Service Management System
ISO/IEC 20000-1 is a standard for service management systems that establishes requirements for service providers to plan, establish, implement, operate, monitor, review, maintain, and continually improve service management systems.
Benefits of Implementing
ISO/IEC 20000-1:2018 - Information Technology Service Management System
The ability to manage and protect the organization, assets, stakeholders, and management.
Improving response speed with minimal disruption to IT services.
Reducing the number of incidents and enhancing incident management.
Improving business operational efficiency and financial performance.
Enhancing customer satisfaction with well-delivered service quality.
Increasing awareness of legislative agreements and compliance with applicable regulations.
Undang-Undang (UU) Number 1 of 2024 concerning the Second Amendment to Law Number 11 of 2008 concerning Information and Electronic Transactions.
Government Regulation (PP) Number 71 of 2019 concerning the Implementation of Electronic Systems and Transactions.
Minister of Communication and Information Technology Regulation Number 4 of 2016 concerning Information Security Management Systems.
Undang-Undang (UU) Number 27 of 2022 concerning Personal Data Protection.
Regulation of the National Cyber and Crypto Agency (BSSN).
Regulation ofISO/IEC 20000-1:2018 - Information Technology Service Management System
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